Healthogenics offers an online wellness-focused service that assists its subscribers by facilitating access to laboratory testing services that are ordered by a licensed physician or other authorized person and performed by a CLIA-certified laboratory (“Test Laboratory”), enabling subscribers to receive personalized health data and associated reports containing wellness-oriented information. Healthogenics is not a clinical laboratory and does not collect blood or other specimens from subscribers. Healthogenics is not a provider of medical or health services and does not provide any diagnosis, treatment, or medical advice and is not a substitute for an in-person medical evaluation. We encourage you to share any reports or information delivered by Healthogenics, including the Healthogenics Report (defined below), with your primary care provider or other qualified healthcare provider (“Health Professional”). If you think you may have a medical emergency or are experiencing severe or concerning symptoms, call 911 immediately. Healthogenics does not provide, facilitate, or arrange any service that addresses or assists with medical emergencies.

There are certain conditions that, despite their severe impact on an individual’s quality of life, are currently underdiagnosed. A goal of Healthogenics is to expand awareness of such conditions through convenient and simple blood, saliva, or other sample testing and actionable reports that are easy to understand. Our affiliation with multiple Test Laboratories allows Healthogenics to enhance its wellness offerings by incorporating insights from test results into our condition-specific weight loss programs.

Blood biomarkers, saliva, DNA, or RNA identified in the laboratory test can provide insight into the likelihood that an individual may have, or has previously had, the specified condition that they have chosen to have tested. For each test, Healthogenics makes available a personalized report regarding the subscriber’s risk level associated with the tested sample, as well as general information regarding that condition (“Healthogenics Report”). Healthogenics insights are developed by identifying certain established biomarkers, genotypes, or viruses associated with particular conditions, based on scientific journals and other credible scientific resources.

In order to receive our services, you must hereby request and consent to the Test Laboratory’s performance of the blood biomarker, saliva, DNA, or RNA testing on your sample and hereby authorize the Test Laboratory to release your test results to Healthogenics. The Test Laboratory will share with Healthogenics only the data that is necessary to provide Healthogenic’s services. You acknowledge that Healthogenics does not perform any diagnostic testing.

The health and wellness insights provided by Healthogenics in the Healthogenics Report will be based on blood biomarker, saliva, DNA, or RNA data generated by the Test Laboratory and information then currently contained in scientific literature and other resources. Your Healthogenics Report will include references to the studies that Healthogenics used to prepare your health and wellness insights and an indication of the strength of the evidence supporting the influence of a particular biomarker or genotype on the risk of having a particular condition.

Once this Informed Consent has been signed, you’ll be able to request the desired laboratory test(s). To request a test, you may be required to provide certain additional information about you and your health. The request and any relevant additional information will be evaluated by a licensed physician or other authorized person and will be ordered if it is determined to be appropriate in the authorized person’s independent professional judgment. A test kit will not be provided until a valid test order from the licensed physician or other authorized person is received. Depending on the particular test requested and ordered, your Healthogenics Test kit may be mailed to the address listed in your user account, or sample collection at a specified location will be arranged. Details of the particular sample collection process are available on the Healthogenics website or will otherwise be provided to you.

For many tests, Healthogenics allows for an at-home sample collection process. Once you receive the Healthogenics Test kit, you will need to follow the enclosed instructions to collect a sample and mail back your sample to the designated Test Laboratory. IF YOU DO NOT COLLECT AND RETURN YOUR SAMPLE IN THE COLLECTION KIT WITHIN SIXTY (60) DAYS OF RECEIPT, THE LABORATORY TEST MAY NOT BE PERFORMED AND YOU WILL NEED TO REORDER A COLLECTION KIT.

For some tests, collection will be arranged at a specified location (e.g., your workplace). Depending on your test selection and other circumstances, you will either collect your own sample in accordance with the instructions provided to you, or trained personnel will collect the sample from you. Your collected sample will then be packed and shipped to the Test Laboratory for analysis.

Healthogenics will send an email to the address provided in your user account letting you know when your Healthogenics Report is available on the Healthogenics Third Party website.
In certain cases, you may be contacted before the provision of the HealthogenicsReport to discuss your results. The test results from the Test Laboratory and your Healthogenics Report will only be accessible via your user account unless you authorize your test result to be shared with Healthogenics, in which your authorization will provide a copy of your test result to a trained personnel with Healthogenics to review and assign to your chart.

Healthogenics does not provide any diagnosis, treatment, or medical advice. Healthogenics services are not intended to diagnose a disease or condition or to predict whether you may develop a disease or condition in the future. Always seek the advice of your Health Professional with any questions or concerns you have regarding your health and need for medical treatment or care, and never disregard professional medical advice or delay seeking it because of something you have read in the Healthogenics Report. Reliance on any information in the Healthogenics Report, or any other information provided by Healthogenics or by other users of our services, is solely at your own risk.

Scientific developments occur at a rapid pace, and it is possible that new biomarkers or genotypes will be identified, or new information about the biomarkers or genes we examine will be discovered, after we prepare your Healthogenics Report, which could affect the accuracy and completeness of the health and wellness information we provide. Healthogenics does not warrant the accuracy, completeness, timeliness, or usefulness of your Healthogenics Report and its content or other information or services provided through the Healthogenics website or referenced on the Internet generally. Healthogenics does not warrant the accuracy or completeness of the information and conclusions in the scientific journals and other resources referenced in the Healthogenics Report.

Healthogenics will ensure the Test Laboratory implements several safeguards to avoid technical errors, but there are general risks and limitations of laboratory testing and, as with all laboratory testing, there is a chance of a false positive or a false negative result. Other sources of error include sample mix-up, poor sample quality or contamination, and technical errors in the laboratory. Some biological factors, such as a history of bone marrow transplants or recent blood transfusions, may limit the accuracy of the results or prevent Healthogenics services from being completed. If testing results are inconclusive, you may be asked for an additional sample(s). You hereby acknowledge and agree that Healthogenics does not warrant and is not liable for the accuracy or completeness of the laboratory testing performed by the Test Laboratory.

The potential benefits of testing include that the results, along with other information, can help your Health Professional make informed recommendations about your care and behavior. Certain insights may also be helpful in informing your choices about nutrition, diet, and lifestyle upon consultation with your Health Professional. More information about the specific benefits of our services are available on the Healthogenics website.

There are risks presented by using our services including, without limitation, the receipt of information about health that you may prefer not to know, and which may suggest conditions or problems that may be upsetting or even incurable, and you assume those risks by your consent.

Healthogenics encourages you to have a follow-up visit with a Health Professional after reviewing the Healthogenics Report. As a result, you may learn about health conditions and problems or potential health risks that you were not aware of before you utilized our services. You may experience stress, anxiety, or emotional or physical discomfort upon learning about potential health problems. There may also be additional risks of utilizing our services that are currently not known or foreseeable.

The laboratory tests require the collection of a small volume of blood or other appropriate sample (e.g., saliva or a nasal swab). Possible discomfort or other complications can potentially happen during sample collection. Further, collecting a blood sample may involve a risk for excessive bleeding, fainting, feeling light-headed, bruising, hematoma (blood accumulating under the skin), or infection (a slight risk any time the skin is broken). If a subscriber has a history of excessive bleeding or fainting while having blood work done, we advise avoiding self-collection of blood.

As discussed above, incorrect test results are possible. Further, sometimes for technical reasons, results cannot be generated. Another sample may be needed if results are not generated.

This Privacy Policy describes how mdwls.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@healthogenics.com or by mail using the details provided below: 808 Main Street SW, Gainesville, GA 30506, United States

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

Disclosure for a business purpose: shared with our processor Shopify 

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site Order information

Purpose of collection: to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify 

Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Purpose of collection: to provide customer support.

Source of collection: collected from you

Disclosure for a business purpose: shared with our processor Shopify 

Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Minors

The Site is not intended for individuals under the age of 21. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location) For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, and keeping you up to date on new products, services, and offers.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.We use the following cookies to optimize your experience on our Site and to provide our services.[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

“We,” “us,” and “our” refers to, and this Notice applies to, medical groups that provide healthcare services. These medical groups, including but not limited to MD Integrations, may employ or contract with physicians who offer certain healthcare services.

You have the right to request a copy of your records. You have the right to request confidential communications. Ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Restriction request. We reserve the right to decline such requests unless the requested restriction involves disclosure to a health plan and you have paid for the services out of pocket. You have the right to request access for a trusted party. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You have the right to request a list of those with whom we’ve shared information. Ask us for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. This request has to be presented in writing.

Access to Your PHI. 

You can access and inspect paper or electronic copies of certain PHI that we maintain about you. In line with set fees under federal and state law, we may charge you for a copy of your medical records.

You can request amendments, or changes, to certain PHI that we maintain about you that you think may be incorrect or incomplete. All requests for changes must be in writing, signed by you or your representative, and state the reasons for the request. If we decide to make an amendment, we may also notify others who have copies of the information about the change. Note that even if we accept your request, we may not delete any information already documented in your medical record.  You can make such requests by contacting support@mdintegrations.com or directly inside your MDI patient portal under the “privacy center” section.

Our Partner Pharmacy is located at 863 West, 450 South, Suite 201, Springville, UT 84663

Accounting for Disclosures of Your PHI. 

In accordance with applicable law, you can ask for an accounting of certain disclosures made by us of your PHI. This request must be in writing and signed by you or your representative. This does not include disclosures made for purposes of treatment, payment, or health care operations or for certain other limited exceptions. 

Restrictions on Use and Disclosure of Your PHI. 

You can request restrictions on certain of our uses and disclosures of your PHI for treatment, payment, or health care operations.

Restrictions on Disclosures to Health Plans. You can request a restriction on certain disclosures of your PHI to your health plan. We are only required to honor such requests when services subject to the request are paid in full. Such requests must be made in writing and identify the services to which the restriction will apply.

Confidential Communications. You can request that we communicate with you through alternative means or at alternative locations, and we will accommodate reasonable requests. You must request such confidential communication in writing to each department you would like to accommodate the request.

Breach Notification. We are required to notify you in writing of any breach of your unsecured PHI without unreasonable delay and no later than 60 days after we discover the breach.

The Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH) set the standard for sensitive patient data protection. We typically use or share your health information in the following ways to help manage the health care treatment you receive. We can use your health information and share it with medical professionals who are treating you. The information we collect, why we need it, and how we use it. Help manage the health care treatment you receive. We can use your health information and share it with medical professionals who are treating you. Comply with the law and help with public health and safety issues. We will share information about you if state or federal laws require it, including with local health departments and with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. Comply with the law and help with public health and safety issues. We will share information about you if state or federal laws require it, including with local health departments and with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us in writing. We understand you may change your mind at any time. 

We can be reached via email at support@healthogenics.com or by phone at (800)668-5211

Our partner pharmacy is located at 863 West, 450 South, Suite 201, Springville, UT 84663

The Company may add, modify or remove portions of this Privacy Policy, as and when it deems necessary or appropriate. You will be able to determine when this Privacy Policy was most recently modified by referring to the “last update” date appearing at the end of this document.

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MD Weight Loss Solutions, Inc, Medical Weight Loss by Healthogenics, Copyright © ALL RIGHTS RESERVED. You may use the content of this site only for the purpose learning more about the company, submitting your information to us, shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of, or content located on or through, any such site.

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Medical Weight Loss by Healthogenics reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Medical Weight Loss by Healthogenics signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 4pm est, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

MWLH uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information if available.

The following statement of the rights of clients has been adopted by the American Obesity Association.

30 Day Money Back Guarantee is valid to participating clients who join our weight loss program in center. Medical Weight Loss by Healthogenics (MWLH) will guarantee that participating clients will lose between 8-20 lbs of weight during or by the end of the initial thirty (30) days of enrollment. Where the client complies with the applicable Service Guarantee Form and Weight Loss Promotion, medical advice, prescribed regimen of medication, supplementation, diet and exercise, yet fails to lose between 8-20 lbs and follows the Refund and Claims Procedure (as defined below), then such client shall receive a full refund, minus the used products and services where deemed applicable. Client acknowledges that laser treatments, maintenance program, supplements, vitamins, and other products are nonrefundable once purchased, have left facility and where services have been rendered. In addition, MWLS guarantees that the participating client will lose minimum two pounds per week, based on number of weeks completed above, divided by the total pounds lost (ex: 40 lbs lost/20 weeks = 2 lb average loss), where the client complies with the applicable Service Guarantee Form and Weight Loss program guidelines above, medical advice, prescribed regimen of medication, supplementation, providing food report, adhering to food plan, using vitamins and supplements as instructed, purchase MNS to ensure success during treatment weeks outlined above, and follow the personalized counseling as instructed. If client fails to lose an average of two pounds during such treatment weeks outlined above, divided by the total pounds lost, then such patient shall receive additional service weeks in order to reach desired weight at no additional cost. The number of weeks provided will be determined on the number of pounds needed to lose at the end of the time period outlined above. In the event client does not follow the recommendations as listed above and is in need of additional weeks to complete weight loss goal, the client will need to purchase additional renewal weeks.

Pursuant to the Weight Loss Promotion, this guarantee is valid for a period of thirty (30) days from the date that you enrolled with MWLH. You understand that the continued success of the program will depend on your efforts and that there are no guarantees or assurances that the program will remain successful after the initial thirty (30) days. You also understand that you will have to continue watching your weight all of your life if you are to remain successful.

The definition of “Honest Effort” implies that there are no missed appointments on your part; you will follow the MWLS Program and will adhere to the provided menu plans, visit the center weekly providing food reports for analysis, use vitamins and supplements as directed by the weight loss specialist, purchase MNS solely from MWLS to ensure success each week, and follow the personalized counseling as instructed. You will be expected to let MWLS know if you are having any difficulties meeting your goals so that we can adjust your program accordingly.

You understand and agree that MWLS is not responsible or liable in any manner whatsoever for your inability to use the Client Services and/or products. Products and Services sold online are deemed as final sale unless damaged. Merchandise must be sent back to 952 Dawsonville Hwy, Gainesville, GA 30501 to receive refund for damaged merchandise. MediCards expire after 2 years (48 months) of inactivity.

Client agrees to take a Weight Management Program at the cost outlined above and that there may be ongoing monthly payments depending upon client payment terms. Client may be eligible for money back guarantee by the end of the initial thirty (30) days of enrollment granted client complies with the above guidelines. Client acknowledges furthermore our policy of no refunds or returns upon purchase of goods and services unless you are approved and comply with the above guidelines and are deemed eligible for 30-day money back guarantee. MWLS in its sole discretion shall make any and all determinations regarding Refunds and compliance with the Weight Loss Promotion and such determinations shall be final and binding.

To initiate a refund claim, client must visit the MWLS center in person where initial body composition analysis was performed within 5 business days post the initial 30 days of enrollment and initial signature of agreement, providing staff with all menus, materials, and any of its parts that client received during weight loss program from MWLS. The staff at MWLS will perform another body-weight analysis to ascertain client’s current weight. If client’s weight has not decreased by minimum 8 lbs since initial weigh in, and all conditions have been met, then such Client shall receive a full refund, minus the used products and services were deemed applicable. In the event client fails to initiate a refund claim within 5 business days post the initial 30 days of enrollment (refund claims accepted between day 31 – 36 post the initial signature agreement) and a 14-day time-lapse period occurs since last client visit, client forfeits all refund rights. All Cancellations must be in writing, along with a completed and signed refund request application and submitted with any/all materials describing your weight loss plan, and all applicable trademarks, copyrights and other intellectual property in or to our plan and related materials, and delivered either in person to your center or by certified or registered mail to: Medical Weight Loss by Healthogenics, P.O. BOX 1123, Cullman, AL 35056. Contact your center directly with regards to the refund request application Upon doctor’s order, client surgery or other medical needs will be taken into consideration, and depending on client needs, program service weeks may be placed on medical hold until client continue services.

Last Updated: 06/22/2024