Terms & Conditions
ABOUT HEALTHOGENICS
Healthogenics offers an online wellness-focused service that assists its subscribers by facilitating access to non clinical services and access to GLP-1 medications and laboratory testing services that are ordered by a licensed physician or other authorized person and performed by a CLIA-certified laboratory  or CAM Testing Facility(“Test Laboratory”), enabling subscribers to receive personalized health data and associated reports containing wellness-oriented information. Healthogenics is not a clinical laboratory and does not collect blood or other specimens from subscribers. Healthogenics is not a provider of medical or health services and does not provide any diagnosis, treatment, or medical advice and is not a substitute for an in-person medical evaluation. We encourage you to share any reports or information delivered by Healthogenics, including the Healthogenics Report (defined below), with your primary care provider or other qualified healthcare provider (“Health Professional”). If you think you may have a medical emergency or are experiencing severe or concerning symptoms, call 911 immediately. Healthogenics does not provide, facilitate, or arrange any service that addresses or assists with medical emergencies. I understand that this information is to be used to assist Healthogenics (referred to herein as 'Healthogenics'), in providing an effective dietary program and online support. Healthogenics and this website do not make any medical diagnosis nor are they intended to be a substitute for medical advice, diagnosis, or treatment. Healthogenics is not a clinical laboratory for medical diagnosing. Healthogenics is not a medical center for any medical treatment, diagnosing, evaluating, or prescribing. I understand the material provided and taught by Healthogenics is educational and informational in nature and is provided only as general information and does not constitute medical or psychological practice, advice, opinion, diagnosis, treatment, or guarantee. The material does not create any doctor-patient, therapist-patient, or any other professional relationship and Is not a substitute for medical diagnosis, advice, or treatment or other professional healthcare. For the avoidance of doubt, Healthogenics cannot and does not provide specific treatment advice to anyone. If you have questions about this, please contact support@healthogenics.com


I understand that my weight loss success may be discussed to other customers or prospects for, but not limited to, encouragement purposes for others. I have been advised that it is important for anyone who has a medical condition, or any questions related to a medical condition and/or medical symptom and wants to lose weight to consult a physician before starting this or any weight loss program. I agree to never disregard professional medical advice or delay in seeking it because of something I read on this website. If I think I am having an emergency, I will call my doctor or emergency services immediately. Reliance on any information provided by Healthogenics and this website is solely at your own risk. If I am taking medication, I understand that a weight loss program can affect my need for medication and my own physician may want to make changes in my treatment or medication. I agree to inform Healthogenics of any changes in my health status, physical condition or medication. I take full responsibility for my actions and do not hold Healthogenics responsible in any way. I understand medical services for Remote Patient Monitoring and Chronic Care Management are provided by Larisa Bradford, LLC, a physician-owned medical practice managed by Healthogenics. Medical services for medical weight loss prescription treatments are provided by MDI Medical Group, PC, a physician-owned medical practice managed by MD Integrations.Notice of Privacy Practices/HIPAA Authorization FormAs required by the privacy regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).This notice describes how health information about you (as a patient of Healthogenics may be used and disclosed and how you can get access to your individually identifiable health information. Please review this notice carefully.
  1. Our commitment to your privacy:
Healthogenics is dedicated to maintaining the privacy of your individually identifiable health information (also called protected health information, or PHI). In conducting our business, we will create records regarding you and the services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and the privacy practices that we maintain in Healthogenics concerning your PHI. By federal and state law, we must follow the terms of the Notice of Privacy Practices that we have in effect at the time.

We realize that these laws are complicated, but we must provide you with the following important information: How we may use and disclose your PHI and Your privacy rights in your PHI.

The terms of this notice apply to all records containing your PHI that are created or retained by Healthogenics. We reserve the right to revise or amend this Notice of Privacy Practices. Any revision or amendment to this notice will be effective for all of your records that Healthogenics has created or maintained in the past, and for any of your records that we may create or maintain in the future.We may use and disclose your PHI in the following ways:
  1. Treatment. Healthogenics may use your PHI to send to our affiliated doctor groups to treat you. For example, we may ask you to have laboratory tests (such as blood or urine tests), and we may send those results to our affiliated doctor groups to help your treating physician reach a diagnosis. Additionally, we may disclose your PHI to others who may assist in your care, such as your spouse, children or parents. Finally, we may also disclose your PHI to other health care providers for purposes related to your treatment, to include, but not limited to MD Integrations and MediHealth, who may employ or contract with physicians who offer certain healthcare services.
    2. Payment. Healthogenics may use and disclose your PHI to bill and collect payment for the services and items you may receive from us. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer or company (company benefits i.e. Flexible Spending Accounts or Health Savings Accounts) with details regarding your program to determine if your insurer will cover your out of pocket costs. We also may use and disclose your PHI to obtain payment from third parties that may be responsible for such costs, such as family members. Also, we may use your PHI to bill you directly for services and items. We may disclose your PHI to other health care providers and entities to assist in their billing and collection efforts.
    3. Health care operations. Healthogenics may use and disclose your PHI to operate our business. As examples of the ways in which we may use and disclose your information for our operations, Healthogenics may use your PHI to evaluate the quality of care you received from us, or to conduct cost-management and business planning activities for Healthogenics. We may disclose your PHI to other health care providers and entities to assist in their health care operations.
    4. Appointment reminders. Healthogenics may use and disclose your PHI to contact you and remind you of an appointment.
    5. Program options. Healthogenics may use and disclose your PHI to inform you of potential program options or alternatives.
    6. Health-related benefits and services. Healthogenics may use and disclose your PHI to inform you of health-related benefits or services that may be of interest to you.
    7. Release of information to family/friends. Healthogenics may release your PHI to a friend or family member that is involved in your care, or who assists in taking care of you.
    8. Disclosures required by law. Healthogenics will use and disclose your PHI when we are required to do so by federal, state or local law.
    9. Your consultation or phone calls may be recorded for quality and training purposes only.                                                               Your rights regarding your PHI:
You have the right to request that Healthogenics communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. In order to request a type of confidential communication, you must make a written request to any physician or office staff member specifying the requested method of contact, or the location where you wish to be contacted. Healthogenics will accommodate reasonable requests. You do not need to give a reason for your request.

Requesting restrictions. 
You have the right to request a restriction in our use or disclosure of your PHI for treatment, payment or health care operations. Additionally, you have the right to request that we restrict our disclosure of your PHI to only certain individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies or when the information is necessary to treat you.

Access to your PHI. 
You have the right to request a copy of your records. You can access and inspect paper or electronic copies of certain PHI that we maintain about you. In line with set fees under federal and state law, we may charge you for a copy of your medical records.

Amendments to Your PHI. 
You can request amendments, or changes, to certain PHI that we maintain about you that you think may be incorrect or incomplete. All requests for changes must be in writing, signed by you or your representative, and state the reasons for the request. If we decide to make an amendment, we may also notify others who have copies of the information about the change. Note that even if we accept your request, we may not delete any information already documented in your medical record. You can make such requests by contacting support@mdintegrations.com | support@healthogenics.com or directly inside your MDI patient portal under the "privacy center" section.

Accounting for Disclosures of Your PHI.
In accordance with applicable law, you can ask for an accounting of certain disclosures made by us of your PHI. This request must be in writing and signed by you or your representative. This does not include disclosures made for purposes of treatment, payment, or health care operations or for certain other limited exceptions.

Restrictions on Use and Disclosure of Your PHI. 
You can request restrictions on certain of our uses and disclosures of your PHI for treatment, payment, or health care operations.

Restrictions on Disclosures to Health Plans. 
You can request a restriction on certain disclosures of your PHI to your health plan. We are only required to honor such requests when services subject to the request are paid in full. Such requests must be made in writing and identify the services to which the restriction will apply.

Confidential Communications.
You can request that we communicate with you through alternative means or at alternative locations, and we will accommodate reasonable requests. You must request such confidential communication in writing to each department you would like to accommodate the request.

Breach Notification. 
We are required to notify you in writing of any breach of your unsecured PHI without unreasonable delay and no later than 60 days after we discover the breach.

Uses and Disclosures.
The Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH) set the standard for sensitive patient data protection. We typically use or share your health information in the following ways. We can use your health information and share it with medical professionals who are treating you. The information we collect, why we need it, and how we use it. Help manage the health care treatment you receive. We can use your health information and share it with medical professionals who are treating you, comply with the law and help with public health and safety issues. We will share information about you if state or federal laws require it, including with local health departments and with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. Comply with the law and help with public health and safety issues. We will share information about you if state or federal laws require it, including with local health departments and with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.


Our Responsibilities
We are required by law to maintain the privacy and security of your protected health information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us in writing. I understand Healthogenics Technologies will collect and monitor my health data, communicate with me regularly about my care, respond promptly to any alerts or emergencies, and update my care plan as needed for the provider network MediHealth and MD Integrations. We understand you may change your mind at any time. We can be reach via email at support@healthogenics.com or by phone at (800)668-5211.

LIMITATIONS OF OUR SERVICES

Healthogenics does not provide any diagnosis, treatment, or medical advice. Healthogenics services are not intended to diagnose a disease or condition or to predict whether you may develop a disease or condition in the future. Always seek the advice of your Health Professional with any questions or concerns you have regarding your health and need for medical treatment or care, and never disregard professional medical advice or delay seeking it because of something you have read in the Healthogenics Report. Reliance on any information in the Healthogenics Report, or any other information provided by Healthogenics or by other users of our services, is solely at your own risk. Scientific developments occur at a rapid pace, and it is possible that new biomarkers or genotypes will be identified, or new information about the biomarkers or genes we examine will be discovered, after we prepare your Healthogenics Report, which could affect the accuracy and completeness of the health and wellness information we provide. Healthogenics does not warrant the accuracy, completeness, timeliness, or usefulness of your Healthogenics Report and its content or other information or services provided through the Healthogenics website or referenced on the Internet generally. Healthogenics does not warrant the accuracy or completeness of the information and conclusions in the scientific journals and other resources referenced in the Healthogenics Report. Healthogenics will ensure the Test Laboratory implements several safeguards to avoid technical errors, but there are general risks and limitations of laboratory testing, and, as with all laboratory testing, there is a chance of a false positive or a false negative result. Other sources of error include sample mix-up, poor sample quality or contamination, and technical errors in the laboratory. Some biological factors, such as a history of bone marrow transplants or recent blood transfusions, may limit the accuracy of the results or prevent Healthogenics services from being completed. If testing results are inconclusive, you may be asked for an additional sample(s). You hereby acknowledge and agree that Healthogenics does not warrant and is not liable for the accuracy or completeness of the laboratory testing performed by the Test Laboratory.

POSSIBLE BENEFITS

The potential benefits of testing include that the results, along with other information, can help your Health Professional make informed recommendations about your care and behavior. Certain insights may also be helpful in informing your choices about nutrition, diet, and lifestyle upon consultation with your Health Professional. More information about the specific benefits of our services are available on the Healthogenics website.

POSSIBLE RISKS

There are risks presented by using our services including, without limitation, the receipt of information about health that you may prefer not to know, and which may suggest conditions or problems that may be upsetting or even incurable, and you assume those risks by your consent. Healthogenics encourages you to have a follow-up visit with a Health Professional after reviewing the Healthogenics Report. As a result, you may learn about health conditions and problems or potential health risks that you were not aware of before you utilized our services. You may experience stress, anxiety, or emotional or physical discomfort upon learning about potential health problems. There may also be additional risks of utilizing our services that are currently not known or foreseeable.The laboratory tests require the collection of a small volume of blood or other appropriate sample (e.g., saliva or a nasal swab). Possible discomfort or other complications can potentially happen during sample collection. Further, collecting a blood sample may involve a risk for excessive bleeding, fainting, feeling light-headed, bruising, hematoma (blood accumulating under the skin), or infection (a slight risk any time the skin is broken). If a subscriber has a history of excessive bleeding or fainting while having blood work done, we advise avoiding self-collection of blood.As discussed above, incorrect test results are possible. Further, sometimes for technical reasons, results cannot be generated. Another sample may be needed if results are not generated.

Privacy Policy: 

This Privacy Policy describes how mdwls.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@healthogenics.com or by mail using the details provided below: 808 Main Street SW, Gainesville, GA 30506, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. Device information Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels Disclosure for a business purpose: shared with our processor Shopify Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site Order informationPurpose of collection: to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.Source of collection: collected from you.Disclosure for a business purpose: shared with our processor Shopify Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.Customer support informationPurpose of collection: to provide customer support.Source of collection: collected from youDisclosure for a business purpose: shared with our processor Shopify Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.MinorsThe Site is not intended for individuals under the age of 21. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.Sharing Personal InformationWe share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location) For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://policies.google.com/technologies/ads BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.Using Personal InformationWe use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, and keeping you up to date on new products, services, and offers.RetentionWhen you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.CCPAIf you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.CookiesA cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.We use the following cookies to optimize your experience on our Site and to provide our services.[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.ComplaintsAs noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

HIPAA NOTICE

We,” “us,” and “our” refers to, and this Notice applies to, medical groups that provide healthcare services. These medical groups, including but not limited to MD Integrations, may employ or contract with physicians who offer certain healthcare services.Your Rights for Use and Disclosure of your PHIYou have the right to request a copy of your records. You have the right to request confidential communications. Ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Restriction request. We reserve the right to decline such requests unless the requested restriction involves disclosure to a health plan and you have paid for the services out of pocket. You have the right to request access for a trusted party. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You have the right to request a list of those with whom we’ve shared information. Ask us for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. This request has to be presented in writing.Access to Your PHI. You can access and inspect paper or electronic copies of certain PHI that we maintain about you. In line with set fees under federal and state law, we may charge you for a copy of your medical records.Amendments to Your PHI. You can request amendments, or changes, to certain PHI that we maintain about you that you think may be incorrect or incomplete. All requests for changes must be in writing, signed by you or your representative, and state the reasons for the request. If we decide to make an amendment, we may also notify others who have copies of the information about the change. Note that even if we accept your request, we may not delete any information already documented in your medical record.  You can make such requests by contacting support@mdintegrations.com or directly inside your MDI patient portal under the “privacy center” section.Our Partner Pharmacy is located at 863 West, 450 South, Suite 201, Springville, UT 84663 Accounting for Disclosures of Your PHI. In accordance with applicable law, you can ask for an accounting of certain disclosures made by us of your PHI. This request must be in writing and signed by you or your representative. This does not include disclosures made for purposes of treatment, payment, or health care operations or for certain other limited exceptions. Restrictions on Use and Disclosure of Your PHI. You can request restrictions on certain of our uses and disclosures of your PHI for treatment, payment, or health care operations.Restrictions on Disclosures to Health Plans. You can request a restriction on certain disclosures of your PHI to your health plan. We are only required to honor such requests when services subject to the request are paid in full. Such requests must be made in writing and identify the services to which the restriction will apply.Confidential Communications. You can request that we communicate with you through alternative means or at alternative locations, and we will accommodate reasonable requests. You must request such confidential communication in writing to each department you would like to accommodate the request.Breach Notification. We are required to notify you in writing of any breach of your unsecured PHI without unreasonable delay and no later than 60 days after we discover the breach.Uses and DisclosuresThe Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH) set the standard for sensitive patient data protection. We typically use or share your health information in the following ways to help manage the health care treatment you receive. We can use your health information and share it with medical professionals who are treating you. The information we collect, why we need it, and how we use it. Help manage the health care treatment you receive. We can use your health information and share it with medical professionals who are treating you. Comply with the law and help with public health and safety issues. We will share information about you if state or federal laws require it, including with local health departments and with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. Comply with the law and help with public health and safety issues. We will share information about you if state or federal laws require it, including with local health departments and with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.Our Responsibilities: We are required by law to maintain the privacy and security of your protected health information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us in writing. We understand you may change your mind at any time. We can be reached via email at support@healthogenics.com or by phone at (800) 668-5211. Our partner pharmacy is located at 863 West, 450 South, Suite 201, Springville, UT 84663.

Changes to this Privacy Policy: 

The Company may add, modify, or remove portions of this Privacy Policy, as and when it deems necessary or appropriate. You will be able to determine when this Privacy Policy was most recently modified by referring to the “last update” date appearing at the end of this document.

Consent to use Telehealth Services 

You may consult electronically with a healthcare provider contracted with or employed by MD Integrations and MediHealth by enrolling in the program, filling out the applicable enrollment forms, and receiving approval from the doctor network. The client agrees that our software is provided free of charge on behalf of your healthcare provider (“Provider”). If you are a Provider, our software is provided to you subject to these terms and any other agreements entered into between you and Healthogenics Technologies. For patients and Providers, the software is provided in order to: (a) allow patients and Providers to utilize the Services and Devices (b) allow patients and Providers to access the transmitted data and Healthogenics Technologies wireless, mobile, and web-based management systems and technologies. Healthogenics Technologies is not a healthcare provider, nor do we provide any healthcare services. We are not a health insurance company, and we are not licensed to sell health insurance. We DO NOT provide medical advice. Our services provide an online option for Providers and patients to communicate about medical conditions that are not serious or life-threatening and do not present an emergency. This service is not appropriate for all medical conditions or concerns.

Telehealth involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. While the provision of health care services using telehealth may offer certain potential benefits, there are also potential risks associated with the use of telehealth. The telehealth services are not a substitute for in person health care in all cases. In order to use the Service, you will be required to review and agree to an informed consent regarding the use of telehealth (the “Patient Consent”) that will be provided to you by the Medical Groups and Providers through the Platform. You agree that Healthogenics Technologies is a third-party beneficiary of the Patient Consent and has the right to enforce it against you. In some cases, the Service may not be the most appropriate way for you to provide information to, communicate with or seek medical care and treatment from a healthcare provider. For example, certain medical conditions may require an in-person procedure or a healthcare provider other than your Provider, or your Provider may determine that your diagnosis and/or treatment requires an in-person office visit or is otherwise not appropriately addressed through use of the Service. In such a case, you may receive a notification stating that you will be unable to use the Service for the particular issue you submitted and providing additional information regarding next steps.

Consent to Patient-Doctor Relationship

You may consult electronically with a healthcare provider contracted with or employed by Larisa Bradford, LLC DBA MediHealth or MD Integrations. This agreement is made and entered into between you, herein after referred to as the “Patient,” and Larisa Bradford, LLC or MD Integrations, herein after referred to as the "Doctor," collectively referred to as the "Parties." The purpose of this agreement is to establish a patient-doctor relationship and to outline the terms and conditions under which medical services will be provided. The Patient acknowledges and understands that the Doctor may provide medical care, advice, and treatment options, while the Patient will actively participate in their own healthcare decisions.
The Doctor agrees to provide the following medical services to the Patient:
- Diagnosis and assessment of medical conditions
- Treatment and management of medical conditions
- Preventive care and health promotion
- Follow-up care as deemed necessary

Mutual Responsibilities
Patient Responsibilities:

- Provide accurate and complete medical history and information
- Follow the Doctor's instructions and treatment plans
- Communicate openly and honestly regarding symptoms, concerns, and changes in health


Doctor Responsibilities- Provide competent and ethical medical care
- Explain the diagnosis, treatment options, and risks/benefits
- Address the Patient's questions and concerns to the best of their ability


Informed Consent

The Patient acknowledges that they have been provided with information regarding the proposed medical treatments, including risks, benefits, and alternatives. The Patient understands the information provided and consents to receive the recommended medical care.

Privacy and Confidentiality

The Parties acknowledge the importance of maintaining the privacy and confidentiality of the Patient's medical information in accordance with applicable laws and regulations.

Financial Arrangements

The Patient agrees to be responsible for payment of medical services rendered, including insurance copayments and any additional fees for services not covered by insurance. The specific financial arrangements will be discussed separately.

Termination of Agreement

Either the Patient or the Doctor may terminate this Agreement in writing, citing the reasons for termination. In the event of termination, the Doctor will make reasonable efforts to ensure continuity of care and transfer medical records as required.

Dispute Resolution

Any disputes or disagreements arising out of or in connection with this Agreement shall be resolved through negotiations or mediation, with the goal of reaching a mutually acceptable resolution.

Consent to use of Chronic Care Management and Remote Patient Monitoring Services

I understand that Healthogenics Technologies offers Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services to help manage my chronic health condition(s) such as obesity. These services include regular remote monitoring of my health data, frequent telehealth checks ins with my healthcare team, 24/7 access to care support, and personalized care plan development and updates. Healthogenics Technologies offers insurance concierge services to determine my eligibility for CCM/RPM coverage with my insurance before enrollment. If approved with qualifying insurance for CCM/RPM, I agree to use the provided monitoring devices as instructed, report my health data as scheduled, participate in developing and following my care plan, and inform my healthcare team of any changes in my condition. I understand the potential benefits include improved management of my chronic condition(s) such as obesity and reduced need for in-person visits. Risks may include technical issues with monitoring devices or potential privacy concerns related to electronic data transmission. The cost of CCM and RPM services may be billed to your insurance. You may be responsible for copays or deductibles. We make every effort to keep you informed of any out-of-pocket costs with the use of our insurance concierge program. Please contact our billing department for specific information about your costs. You may withdraw at any time by notifying us at support@healthogenics.com For questions or concerns, please contact: support@healthogenics.com I have read and understand this consent form. I agree to participate in the CCM and RPM services as described above to help manage my weight and receive maximum benefit from Healthogenics programs.

Consent for access and use of sample and personal information

Healthogenics (“we,” “us” or “our”) offers an online wellness platform that utilizes blood biomarker, saliva, DNA, and/or RNA laboratory testing to provide insight into an individual’s health. These tests can provide insight into an individual’s risks for health-related conditions, including but not limited to, Inflammation, Oxidative Stress, Rheumatoid Arthritis, Prediabetes, Insulin Resistance, Cardiovascular Disease, Hormone balance, and Thyroid-related conditions. This Informed Consent describes our services and reviews the benefits, risks, and limitations to the test recipient, along with an explanation of how the sample, the test results, and relevant personal information will be accessed and used in providing our services.

Once this Informed Consent has been signed, you’ll be able to request the desired laboratory test(s). To request a test, you may be required to provide certain additional information about you and your health. The request and any relevant additional information will be evaluated by a licensed physician or other authorized person and will be ordered if it is determined to be appropriate in the authorized person’s independent professional judgment. A test kit will not be provided until a valid test order from the licensed physician or other authorized person is received. Depending on the particular test requested and ordered, your Healthogenics Test kit may be mailed to the address listed in your user account, or sample collection at a specified location will be arranged. Details of the particular sample collection process are available on the Healthogenics website or will otherwise be provided to you.

For many tests, Healthogenics allows for an at-home sample collection process. Once you receive the Healthogenics Test kit, you will need to follow the enclosed instructions to collect a sample and mail back your sample to the designated Test Laboratory. IF YOU DO NOT COLLECT AND RETURN YOUR SAMPLE IN THE COLLECTION KIT WITHIN SIXTY (60) DAYS OF RECEIPT, THE LABORATORY TEST MAY NOT BE PERFORMED AND YOU WILL NEED TO REORDER A COLLECTION KIT.

For some tests, collection will be arranged at a specified location (e.g., your workplace). Depending on your test selection and other circumstances, you will either collect your own sample in accordance with the instructions provided to you, or trained personnel will collect the sample from you. Your collected sample will then be packed and shipped to the Test Laboratory for analysis.

Healthogenics will send an email to the address provided in your user account letting you know when your Healthogenics Report is available on the Healthogenics Third Party website. In certain cases, you may be contacted before the provision of the Healthogenics Report to discuss your results. The test results from the Test Laboratory and your Healthogenics Report will only be accessible via your user account unless you authorize your test result to be shared with Healthogenics, in which your authorization will provide a copy of your test result to trained personnel with Healthogenics to review and assign to your chart.

LIMITATIONS OF OUR SERVICES

Healthogenics does not provide any diagnosis, treatment, or medical advice. Healthogenics services are not intended to diagnose a disease or condition or to predict whether you may develop a disease or condition in the future. Always seek the advice of your Health Professional with any questions or concerns you have regarding your health and need for medical treatment or care, and never disregard professional medical advice or delay seeking it because of something you have read in the Healthogenics Report. Reliance on any information in the Healthogenics Report, or any other information provided by Healthogenics or by other users of our services, is solely at your own risk.

Scientific developments occur at a rapid pace, and it is possible that new biomarkers or genotypes will be identified, or new information about the biomarkers or genes we examine will be discovered, after we prepare your Healthogenics Report, which could affect the accuracy and completeness of the health and wellness information we provide. Healthogenics does not warrant the accuracy, completeness, timeliness, or usefulness of your Healthogenics Report and its content or other information or services provided through the Healthogenics website or referenced on the Internet generally. Healthogenics does not warrant the accuracy or completeness of the information and conclusions in the scientific journals and other resources referenced in the Healthogenics Report.

Healthogenics will ensure the Test Laboratory implements several safeguards to avoid technical errors, but there are general risks and limitations of laboratory testing and, as with all laboratory testing, there is a chance of a false positive or a false negative result. Other sources of error include sample mix-up, poor sample quality or contamination, and technical errors in the laboratory. Some biological factors, such as a history of bone marrow transplants or recent blood transfusions, may limit the accuracy of the results or prevent Healthogenics services from being completed. If testing results are inconclusive, you may be asked for an additional sample(s). You hereby acknowledge and agree that Healthogenics does not warrant and is not liable for the accuracy or completeness of the laboratory testing performed by the Test Laboratory.

POSSIBLE BENEFITS

The potential benefits of testing include that the results, along with other information, can help your Health Professional make informed recommendations about your care and behavior. Certain insights may also be helpful in informing your choices about nutrition, diet, and lifestyle upon consultation with your Health Professional. More information about the specific benefits of our services are available on the Healthogenics website.

POSSIBLE RISKS

There are risks presented by using our services including, without limitation, the receipt of information about health that you may prefer not to know, and which may suggest conditions or problems that may be upsetting or even incurable, and you assume those risks by your consent.

Healthogenics encourages you to have a follow-up visit with a Health Professional after reviewing the Healthogenics Report. As a result, you may learn about health conditions and problems or potential health risks that you were not aware of before you utilized our services. You may experience stress, anxiety, emotional or physical discomfort upon learning about potential health problems. There may also be additional risks of utilizing our services that are currently not known or foreseeable.

GLP-1 Medication Risks. I understand I may be prescribed medications depending on my needs for weight reduction. I understand there is an option to lose weight without the use of medication. I understand the risks of taking such medication knowns as Thyroid C- cell Tumor Risk and is contraindicated in patients with medullary thyroid carcinoma (MCT) history or family history, or in patients with multiple endocrine neoplasia syndrome type 2 (MEN2); dose-related and duration -dependent increase in thyroid C-cell tumor incidence observed in rodents, but human relevance unknown; uncertain value of routine serum calcitonin or thyroid ultrasound monitoring. I understand my risk of potential MCT and thyroid tumors (e.g., neck mass, dysphagia, dyspnea, persistent hoarseness) when taking GLP-1 Medications. You may see a delay in your medication dependent on the physician order and the time your medical electronic chart is reviewed. We make every attempt to expedite your shipments of medication overnight, however there are delays outside of our control with physician network, pharmacy fulfillment, and delivery carriers.

Lab Test Risks. The laboratory tests require the collection of a small volume of blood or other appropriate sample (e.g., saliva or a nasal swab). Possible discomfort or other complications can potentially happen during sample collection. Further, collecting a blood sample may involve a risk for excessive bleeding, fainting, feeling light-headed, bruising, hematoma (blood accumulating under the skin), or infection (a slight risk any time the skin is broken). If a subscriber has a history of excessive bleeding or fainting while having blood work done, we advise avoiding self-collection of blood.

As discussed above, incorrect test results are possible. Further, sometimes for technical reasons, results cannot be generated. Another sample may be needed if results are not generated.

USE OF SAMPLE AND DATA

By signing this consent form, you acknowledge that your sample and any data received or created in connection with our services will be stored by Healthogenics or third-party vendors and may be retained for internal research, test validation, quality assurance, product improvement and/or educational purposes by Healthogenics. Your consent allows us to share your data with third-party vendors or publish the results from your data, but any use or disclosure of the sample and any data will be done in an anonymized manner by either encrypting or removing personally identifiable information. You agree that Healthogenics rights to process, store, and use your sample and data described herein can be exercised by Healthogenics parent company, any subsidiaries, affiliates, joint ventures, or other companies under common control that Healthogenics has now or will have in the future, as well as any company that merges with Healthogenics, acquires Healthogenics, or purchases its assets. You can withdraw your permission at any time hereafter. If you do so, your samples and your information in the possession of Healthogenics will be deleted or destroyed. By signing this Informed Consent, you acknowledge that Healthogenics may decide to share your stored sample in an anonymized manner for various research purposes approved by an Institutional Review Board. Healthogenics will do so only if you give us your separate consent which we will ask for through our research consent process.

Consent for non-use of products and weight management services

You understand and agree that Healthogenics is not responsible or liable in any manner whatsoever for your inability to use the Client Services and/or products including medication. MediCards expire after 2 years (24 months) of inactivity. Depending on client enrollment process, Healthogenics maintains rights to offer client inventory management of the client's MNS, nutraceuticals, and other items purchased as needed for weight loss success. Inventory management will allow the client to use the MWLS MediCard option, which will allow client to choose preferred flavors of MNS at each visit and receive nutraceuticals and other items as needed throughout the client's program. If you choose to cancel your program commitment before your program end date, you may be subject to a fee up to $199.

Confidential Information

The MD Weight Loss Plan and all written materials describing our Plan or any of its parts, and all applicable trademarks, copyrights and other intellectual property in or to our Plan and related materials, are and remain our absolute property. You acknowledge that you are purchasing only a non-exclusive, non-transferable license to use the MD Weight Loss Plan and the related written materials for your own use, and that you have no right to duplicate or to sell, lend or otherwise transfer to any other person, or to make any commercial use of, the Plan or related written materials. I acknowledge that my sessions may be remotely monitored for quality assurance purposes.

Consent to use Success Story

Congratulations on taking the first step to better health. With over 300,000 success stories and over 20 years changing lives, we are honored to help you achieve your personal health goals. Your success inspires so many people to lose weight and get healthy.

We would be honored to feature your success on our weekly Television show, social media, and other publicities. So many lives will be changed because of your personal success story. We kindly ask for your agreement to share your personal success with others.

Whereas, Healthogenics (the “Client”) and Reach Local (the “Agency”), are engaged in a project (the “Ad”), and whereas, I, the undersigned, have agreed to appear in the Ad, and whereas, I understand that my name, image, success story, and health information will be used in advertisements (the content therein and all reproductions thereof, along with the utilization of my name, shall be collectively referred to herein as the “Released Subject Matter”).

I hereby freely and without restraint consent to and give unto the Client and Agency and its agents or assigns or anyone authorized by the Client and Agency, (collectively referred to herein as the ”Releases”) the unrestrained right in perpetuity to own, utilize, or alter the Released Subject Matter, in any manner the Releases may see fit and for any purpose whatsoever, all of the foregoing to be without limitation of any kinds. Without limiting the generality of the foregoing, I hereby authorize the Releases and grant unto them the unrestrained rights to utilize the Released Subject Matter in connection with the advertising, publicity, public displays, social media, and exhibitions. I hereby stipulate that the Released Subject Matter is the property of the Client and Agency to do with, as they will. I hereby waive to the fullest extent that I may lawfully do so, any causes of action in law or equity I may have or may hereafter acquire against the Releases or any of them for libel, slander, invasion of privacy, copyright or trademark violation, right of publicity, or false light arising out of or in connection with the utilization by the Releases or another of the Released Subject Matter. I expressly stipulate that the Releases may utilize the Released Subject Matter or not as they choose in their sole discretion without affecting the validity of this Release.

Is valid under the following conditions:

* Complete Medical Intakes with Physician within 24 hours
* Follow treatment medication as directed by physician
* Attend all scheduled consultations with physician
* Adhere to the prescription food plan
* Use medical nutritional supplements as directed
* Provide food logs and weight recordings weekly
* Complete your Online Weight Loss & Health Course

Healthogenics guarantees that the participating patient will lose between 8-20 lbs of weight during or by the end of the initial thirty (30) days of enrollment of the Healthogenics Rx Weight Management Program. Where the Patient accurately represented eligibility, including accurate account of medical history and BMI, completed physician medical intakes within 24 hours, followed the medical recommendations for medication use, including suggested medication changes and adjustments, as well as the recommend duration of use, attended all scheduled consultations with physician (i.e. did not miss an appointment without notice), followed the prescription food plan, adhering to food plan by using minimum of 2 MNS per day, record and/or update current weight and food logs in the MDI patient portal at least weekly (with the latest weight and food log added to the system no more than 10 days after the prior update), and complete your online weight loss and health course video series, yet fails to lose between 8-20 lbs and follows the Refund and Claims Procedure (as defined below), then such Client shall receive a full refund, minus the used products and services where deemed applicable. Client acknowledges that laser treatments, maintenance program, supplements, vitamins, and other products are nonrefundable once purchased, have left facility and where services have been rendered.

With Healthogenics "Money Back Guarantee," you may qualify for a refund of your Healthogenics Rx Weight Management Program while meeting the criteria for eligibility, defined below. A refund will account for the medication fees charged minus the cost of medical consultations, shipping, insurance and benefits verification, prior authorization management, and lab work (if applicable).You may be eligible for our money back refund if you have not lost at least 8-20 pounds your first month following the Healthogenics Rx Weight Management Program and you also meet the criteria for our "Money Back Guarantee" described below

REFUND AND CLAIMS PROCEDURE. 

To initiate a refund claim, patient must email  support@healthogenics.com within 5 business days post the initial 30 days of enrollment. A minimum of four weight logs must be recorded along with 30 daily food logs. If patients' weight has not decreased by minimum 8 pounds since initial medical intake, and all conditions have been met, then such Client shall receive a full refund, minus the used products and services where deemed applicable. In the event client fails to initiate a refund claim within 5 business days post the initial 30 days of enrollment (refund claims accepted between day 31 – 36 post the initial signature agreement) and a 14-day time lapse period occurs since last patient weight log, client forfeits all refund rights. All refund requests must be submitted via email to  support@healthogenics.com

Weight Loss Money Back Guarantee
Healthogenics Weight Management Program

Is valid under the following conditions:

To be eligible for Healthogenics "Money Back Guarantee" you must meet all of the following criteria:

* Adhere to the provided menu plans
* Provide Food Reports weekly as instructed
* Use vitamin and mineral supplements as directed by practitioner
* Take the treatment week consecutively by phone or in person
* Follow the personalized consulting as instructed

Healthogenics guarantees that the participating patient will lose between 8-20 lbs of weight during or by the end of the initial thirty (30) days of enrollment of the Healthogenics Weight Management Program. Where the client adheres to the prescribed regimen of medication, supplementation, followed the program for a minimum of 30 days from initial date of signed agreement and visit the center each week during the 30 day trial, providing food report, adhering to food plan, using vitamins and supplements as instructed, purchase MNS to ensure success during initial 30 day trial, and follow the personalized counseling as instructed, yet fails to lose between 8-20 lbs, then such Client shall receive a full refund, minus the used products and services where deemed applicable. Client acknowledges that laser treatments, maintenance program, supplements, vitamins, and other products are nonrefundable once purchased, have left facility and where services have been rendered. In addition, MWLS guarantees that the participating client will lose minimum two pounds per week, based on number of weeks completed above, divided by the total pounds lost (ex: 40 lbs lost/20 weeks = 2 lb average loss), where the Client complies with the applicable Service Guarantee Form and Weight Loss program guidelines above, medical advice, prescribed regimen of medication, supplementation, providing food report, adhering to food plan, using vitamins and supplements as instructed, purchase MNS to ensure success during treatment weeks outlined above, and follow the personalized counseling as instructed. If client fails to lose an average of two pounds during such treatment weeks outlined above, divided by the total pounds lost, then such Client shall receive additional service weeks in order to reach desired weight at no additional cost. The number of weeks provided will be determined on the number of pounds needed to lose at the end of the time period outlined above. In the event client does not follow the recommendations as listed above and is in need of additional weeks to complete weight loss goal, the client will need to purchase additional renewal weeks.

REFUND AND CLAIMS PROCEDURE. 

To initiate a refund claim, client must visit the center in person where initial body composition analysis was performed within 5 business days post the initial 30 days of enrollment and initial signature of agreement, providing staff with all menus, materials, and any of its parts that client received during weight loss program. The staff will perform another body-weight analysis to ascertain client's current weight. If client's weight has not decreased by a minimum of 8 lbs since initial weigh in, and all conditions have been met, then such Client shall receive a full refund, minus the used products and services where deemed applicable. In the event client fails to initiate a refund claim within 5 business days post the initial 30 days of enrollment (refund claims accepted between day 31 – 36 post the initial signature agreement) and a 14-day time lapse period occurs since last client visit, client forfeits all refund rights. All Cancellations must be in writing, along with a completed and signed refund request application and submitted with any/all materials describing your weight loss plan, and all applicable trademarks, copyrights and other intellectual property in or to our plan and related materials, and delivered either in person to your center or by certified or registered mail to: Medical Weight Loss by Healthogenics, 660 Lanier Park Drive, Gainesville, GA 30501. Contact your center directly in regard to the refund request application. Upon doctor's order, client surgery or other medical needs will be taken into consideration, and depending on client needs, program service weeks may be placed on medical hold until client continue services.

RELEASE OF RESPONSIBILITY AND PERMISSION TO TREAT FROM AFFLIATED PROVIDER NETWORKS

I hereby grant authority and permission to Healthogenics, provider networks (MD Integrations | MediHealth), and its employees to provide me with wellness services. I certify that I have been fully informed of the nature and purpose of the procedure, the expected outcomes and possible complications. I acknowledge that I am responsible for my own health, and I release the company and its officers, employees, provider networks and agents from all claims, liabilities or damages for personal injuries which I may suffer directly or indirectly resulting from my participation in the program or treatment services. I understand that it is my personal responsibility to inform the clinician of any changes to my medical history over the course of any sessions and I confirm that should this occur, I shall advise the clinician of changes. I understand that after having any procedure, including laser treatments, I may encounter some elements of swelling or blistering of the area treated. It has been explained to me the risks associated with laser treatments. Certain employees of the company are not healthcare practitioners or licensed physicians and cannot be expected to diagnose, treat individual health problems, and/or practice medicine, including but not limited to Susan Eldhose and Ana Leon, MD. All such questions should be addressed by me to my own physician or other qualified health provider before deciding to start, alter, or discontinue any course of clinical treatment or therapy, or for any questions regarding my medical condition, diet, or the use (or frequency) of any mediation or medical device, and I agree to do so. I agree that the services from Healthogenics is not substitute for consulting with my physician or other healthcare provider, and I will not disregard professional medical advice or delay in seeking it because of any information received in connection with Healthogenics. I understand nonprescription products are not intended to diagnose, treat, cure or prevent any disease and statements have not been evaluated by the Food and Drug Administration. I hereby acknowledge that I have read and understand the above consents, agreements, and acknowledgements and agree to be bound by its provisions. 

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MD Weight Loss Solutions, Inc, Medical Weight Loss by Healthogenics, Copyright © ALL RIGHTS RESERVED. You may use the content of this site only for the purpose learning more about the company, submitting your information to us, shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of, or content located on or through, any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Medical Weight Loss by Healthogenics reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Medical Weight Loss by Healthogenics signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 4pm est, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

Shipping & Delivery

MWLH uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.

Delivery Time

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information if available.

Patient’s Bill of Rights

The following statement of the rights of clients has been adopted by the American Obesity Association.

  • Clients have the right to be treated with dignity and respect at all times.
  • Clients Patients have the right to know of treatment options and degree of realistic outcomes of various options.
  • Clients have the right to know that being overweight or obese is a serious disease with known health risks.
  • Clients have the right to know that obesity is a chronic health disease, requiring personal effort over many years and probably involving lifelong changes in diet, exercise and behavior.
  • Clients have the right to know that rapid weight loss may cause serious health problems.
  • Clients have the right to know the anticipated cost and duration of services during the free consultation.
  • Consultants have a duty to maintain currency with obesity research and best practices appropriate to their specific profession.
  • Consultants have a duty to determine each patient’s medical and psychological condition prior to provision of services.
  • Consultants have a duty to counsel each patient about realistic weight loss goals, the timelines to reach those goals and the diet, exercise and behavioral changes necessary to maintain weight loss and achieve associated health benefits.
  • Consultants shall always provide for the best interests of the patient and will not recommend or provide products or services which are not reasonably expected to be effective without informing the patient that they are participating in an experimental program and obtaining their informed consent.
  • Consultants shall inform patients of this Bill of Right.
30 Day Money Back Guarantee

30 Day Money Back Guarantee is valid to participating clients who join our weight loss program in center. Medical Weight Loss by Healthogenics (MWLH) will guarantee that participating clients will lose between 8-20 lbs of weight during or by the end of the initial thirty (30) days of enrollment. Where the client complies with the applicable Service Guarantee Form and Weight Loss Promotion, medical advice, prescribed regimen of medication, supplementation, diet and exercise, yet fails to lose between 8-20 lbs and follows the Refund and Claims Procedure (as defined below), then such client shall receive a full refund, minus the used products and services where deemed applicable. Client acknowledges that laser treatments, maintenance program, supplements, vitamins, and other products are nonrefundable once purchased, have left facility and where services have been rendered. In addition, MWLS guarantees that the participating client will lose minimum two pounds per week, based on number of weeks completed above, divided by the total pounds lost (ex: 40 lbs lost/20 weeks = 2 lb average loss), where the client complies with the applicable Service Guarantee Form and Weight Loss program guidelines above, medical advice, prescribed regimen of medication, supplementation, providing food report, adhering to food plan, using vitamins and supplements as instructed, purchase MNS to ensure success during treatment weeks outlined above, and follow the personalized counseling as instructed. If client fails to lose an average of two pounds during such treatment weeks outlined above, divided by the total pounds lost, then such patient shall receive additional service weeks in order to reach desired weight at no additional cost. The number of weeks provided will be determined on the number of pounds needed to lose at the end of the time period outlined above. In the event client does not follow the recommendations as listed above and is in need of additional weeks to complete weight loss goal, the client will need to purchase additional renewal weeks.

Length of Guarantee

Pursuant to the Weight Loss Promotion, this guarantee is valid for a period of thirty (30) days from the date that you enrolled with MWLH. You understand that the continued success of the program will depend on your efforts and that there are no guarantees or assurances that the program will remain successful after the initial thirty (30) days. You also understand that you will have to continue watching your weight all of your life if you are to remain successful.Honest EffortThe definition of “Honest Effort” implies that there are no missed appointments on your part; you will follow the MWLS Program and will adhere to the provided menu plans, visit the center weekly providing food reports for analysis, use vitamins and supplements as directed by the weight loss specialist, purchase MNS solely from MWLS to ensure success each week, and follow the personalized counseling as instructed. You will be expected to let MWLS know if you are having any difficulties meeting your goals so that we can adjust your program accordingly.

Non-use of services/weight loss products

You understand and agree that MWLS is not responsible or liable in any manner whatsoever for your inability to use the Client Services and/or products. Products and Services sold online are deemed as final sale unless damaged. Merchandise must be sent back to 952 Dawsonville Hwy, Gainesville, GA 30501 to receive refund for damaged merchandise. MediCards expire after 2 years (48 months) of inactivity.

Terms and Conditions

Client agrees to take a Weight Management Program at the cost outlined above and that there may be ongoing monthly payments depending upon client payment terms. Client may be eligible for money back guarantee by the end of the initial thirty (30) days of enrollment granted client complies with the above guidelines. Client acknowledges furthermore our policy of no refunds or returns upon purchase of goods and services unless you are approved and comply with the above guidelines and are deemed eligible for 30-day money back guarantee. MWLS in its sole discretion shall make any and all determinations regarding Refunds and compliance with the Weight Loss Promotion and such determinations shall be final and binding.

REFUND AND CLAIMS PROCEDURE

To initiate a refund claim, client must visit the MWLS center in person where initial body composition analysis was performed within 5 business days post the initial 30 days of enrollment and initial signature of agreement, providing staff with all menus, materials, and any of its parts that client received during weight loss program from MWLS. The staff at MWLS will perform another body-weight analysis to ascertain client’s current weight. If client’s weight has not decreased by minimum 8 lbs since initial weigh in, and all conditions have been met, then such Client shall receive a full refund, minus the used products and services were deemed applicable. In the event client fails to initiate a refund claim within 5 business days post the initial 30 days of enrollment (refund claims accepted between day 31 – 36 post the initial signature agreement) and a 14-day time-lapse period occurs since last client visit, client forfeits all refund rights. All Cancellations must be in writing, along with a completed and signed refund request application and submitted with any/all materials describing your weight loss plan, and all applicable trademarks, copyrights and other intellectual property in or to our plan and related materials, and delivered either in person to your center or by certified or registered mail to: Medical Weight Loss by Healthogenics, 660 Lanier Park Drive, Suite F, Gainesville, GA 30501. Contact your center directly with regards to the refund request application Upon doctor’s order, client surgery or other medical needs will be taken into consideration, and depending on client needs, program service weeks may be placed on medical hold until client continue services. Last Updated: 01/01/2025